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Pitch Pass (QR entry)
Where to find your QR pass, how the venue scans it, and what to do if something goes wrong.
What it is
Every successful booking generates a Pitch Pass — a tamper-proof QR code with your booking ID, time, and the pitch name. The partner scans it on arrival to confirm your spot.
Where to find it
- Open My Games from the home screen.
- Make sure the dropdown is set to Active.
- Tap your booking to open the Pitch Pass — full-screen QR + game details.
At the venue
Show the QR to the partner's scanner. The screen turns green when accepted and the booking moves from Active to Used in your tickets.
Brightness matters — turn your phone screen up to full brightness if the scanner can't read the code in low light.
If the scan fails
- Show the partner the booking details on screen — they can verify and admit you manually.
- If your phone died, sign in on someone else's phone with the same account; your booking lives in your account, not on a single device.
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