Help Center

Guides for booking pitches, paying with Mobile Money or card, using your Pitch Pass, and more.

Getting started

Set up your account, pick your sport, and find your first game.

Booking a game

Browse venues, pick a slot, pay, and get your Pitch Pass.

Payments & fees

How Mobile Money and card payments work, and what the fees are.

Pitch Pass (QR entry)

Where to find your QR pass, how the venue scans it, and what to do if something goes wrong.

Tickets — Active, Used, Expired

What each ticket status means and how to filter them.

Private games & invite codes

How to host or join a private game with friends.

Account & settings

Change your sport, country, sign-in options, and more.

Becoming a partner

List your venue on PlayPlot and start earning from bookings.

Still need help?

Open the PlayPlot app, tap Settings → Send Feedback, and tell us what's going on. Our team reads every message. You can also email us at [email protected].