Privacy Policy

1. Who We Are

Play Plot Limited (“we”, “us”, “our”) operates a digital platform for booking sports facilities (“Platform”) and acts as the data controller of your personal data.

2. Data We Collect

We collect only what is necessary:

From Users:

• Name, email, phone number
• Booking details

From Facility Partners:

• Name and contact details
• Facility/business information
• Identification and verification documents
• Mobile Money receiving details

3. Legal Basis for Processing

We process personal data based on:

• Your consent
• Performance of a contract (booking services)
• Compliance with legal obligations

4. How We Use Data

We use data to:

• Facilitate bookings and confirmations
• Send notifications and alerts
• Prevent fraud and verify partners
• Improve Platform functionality

5. Payments

Payments are processed by independent third-party providers.

We do not collect or store Mobile Money PINs or sensitive financial credentials and are not responsible for third-party payment failures or delays.

6. Data Sharing

We may share data:

• With facility partners to fulfill bookings
• With service providers (e.g., hosting, analytics)
• When required by law

We do not sell personal data.

7. International Data Transfers

Your data may be stored or processed outside Uganda (e.g., cloud services). We ensure appropriate safeguards are in place.

8. Data Security

We use reasonable technical and organizational measures to protect your data. However, no system is completely secure.

9. Data Retention

We retain personal data only as long as necessary for service delivery and legal compliance.

10. Your Rights

You have the right to:

• Access, correct, or delete your data
• Withdraw consent
• Object to certain processing

You may also lodge complaints with the National Information Technology Authority – Uganda (NITA-U).

11. Children

The Platform is not intended for persons under 18. We do not knowingly collect children’s data.

12. Data Breach

In case of a data breach, we will take appropriate action and notify affected users and authorities as required by law.

13. Limitation of Liability

To the extent permitted by law, we are not liable for indirect or consequential damages arising from unauthorized access to personal data.

14. Third-Party Services

We are not responsible for the privacy practices of third-party services linked to or integrated with the Platform.

15. Changes

We may update this Policy. Continued use of the Platform constitutes acceptance of any changes.

16. Contact

Play Plot Limited

[email protected]